Policies

Terms and Conditions Before using any product purchased from Sunshine Foam Company the user must determine the suitability of the product for the intended use, and the user assumes all risk and liability whatsoever in connection therewith. No statement or recommendation not contained herein shall have any force or effect unless in an agreement signed by officers of seller and manufacturer.	Freight Policy Our staff will ship or deliver your orders. Our salespeople deliver to the Greater Cincinnati tri-state area and surrounding regions. Please call so we can determine if you are within our delivery route! If you are not present to receive your order from your salesperson then we will not be responsible for products left behind. Shipping is provided by UPS freight service. Please have orders called in by 3:00PM EST for fast shipping. We are not responsible for delays or late delivery or merchandise in transit. If you receive a damaged package have the delivery person note the condition on the delivery receipt and file a claim directly with the freight carrier. If you must refuse a shipment for any reason, please contact us at once.
Hours of Operation Store Hours 8:30 AM - 3:30 PM EST Office Hours 8:30 AM - 4:30 PM EST	Claims Open and inspect all merchandise that has been delivered or shipped, even if you are not going to use it right away. Immediately inspect all fabrics, vinyl, headliner, etc. for correct pattern, color, quantity and quality. You have 10 days after receipt of goods to make a claim. No claims will be honored regardless of the fault after goods are cut, assembled, fabricated or used in any manner.
Sales Policy There is no minimum dollar amount order. All prices are subject to change without notice and all merchandise will be billed at prices in effect at time of shipment. There is a one yard minimum order on cut goods except vinyl and headliner on which the minimum is 1/2 yard.
Service Policy We try to give our best service possible. Please call, fax or e-mail your order in early so we can get it to you the best way. In regards to shipping, please consolidate your order. If you have "add-ons" they may be shipped separately with added shipping costs.	Returns And Refund Policy Sunshine will not accept cut yardage or fabricated merchandise, as well as, "special" ordered merchandise. All sales are final and returns will not be accepted 30 days after the invoice date. Refunds will be for credit on account only. Merchandise must be in original packages, saleable condition, subject to our inspection and count. There will be at least at 15% restocking fee.
Credit Policy All new customers start out C.O.D. payable by cash, check or credit card. If you want to establish credit, please contact our Accounts Receivable department. We accept Visa, MasterCard, Discover and American Express. Accounts with established credit are net 10, 15, or 30 days from the date of the invoice.
NSF Checks Any check returned from a bank will have a $25.00 service charge applied to the account. Failure to take care of a returned check in a prompt manner will result in legal action.	Past Due Accounts Accounts are considered past due 31 days after the invoice date. Any amount not paid within the terms will have a 2% service charge with a minimum of $1.00 applied. Accounts more than 30 days past due will be placed on a HOLD basis and shipments of orders will be held until satisfactory arrangements for payment have been made.